How to use this site
If you have a supporter, they can help you look
through this website if you ask them.
When you buy something there are laws in place
to protect you from being ripped off.
These laws are called Consumer Rights.
You have Consumer Rights when
buying goods like clothes or a TV, or services
like power for your home.
Who ever you are buying from must follow these
This WiseGuys.co.uk has lots of advice about Consumer Rights.
It also has lists of things to think about before you buy something.
It also has advice on how to complain when something goes wrong.
How you can use this website
It is important that you let businesses know that
you are aware of your Consumer Rights.
It might help you to print the page from this
website to do with the thing you have bought, or are thinking of
You can take it with you when speaking to someone
about the thing that has gone wrong. It can help you remember what
your rights are.
You can show it to the person you are speaking
to so they can see that you know about your rights.
If you are having problems with something you
have bought, or would like some advice, call
Citizens Advice consumer service on 08454
Never approach someone if you think they might
be dangerous. Instead call the police on 999.
You can write to us at:
East Sussex Trading Standards
St Mary's House
52 St Leonard’s Road
You can email us at:
This document was produced by the East Sussex
County Council, Adult Social Care, Learning Disability Commissioning
Last updated July 2011.